We deliver across the United Arab Emirates. Orders usually arrive in 1–2 working days in Dubai and 2–4 working days elsewhere in the UAE. Delivery fees, any free-delivery threshold and available time slots are set in our point-of-sale system and shown at checkout before you pay. You can also collect from either Dubai store.
Where we deliver
We deliver to addresses in all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not currently ship outside the UAE. If you are ordering for someone abroad, contact us through the contact form and we will tell you honestly whether we can help.
How long delivery takes
| Destination | Typical delivery time |
|---|---|
| Dubai | 1–2 working days |
| Rest of the UAE | 2–4 working days |
Timings start once your order is confirmed and, for bank transfer orders, once payment has been verified. They are typical, not guaranteed. Busy periods such as the weeks before Eid and Ramadan, national holidays and severe weather can add a day or two. If a time slot option is offered at checkout, the slots available to you are shown there.
Items that need alteration or made-to-measure work are dispatched after the work is complete. Alterations usually take 2–3 days; made-to-measure timings are agreed with you at your fitting.
What delivery costs
Delivery fees depend on your emirate and the options configured in our point-of-sale system. The exact fee, and any free-delivery threshold that applies, are shown in your bag and at checkout before you place the order. We do not add delivery charges after you pay.
Prices on this site are in UAE dirhams (AED) and include VAT where applicable.
Click & collect
Prefer to pick up? Choose Jumeirah Flagship or Al Barsha Store at checkout. Product pages show stock at each store, so you can see what is ready where. We send you a message when your order is ready; bring your order number and we hold it for 7 days. Full details are on our click & collect page. Please see live hours on our Stores page before you visit.
Tracking your order
Once your order is dispatched you can follow it in two ways:
- Without an account: go to Track an order and enter your order number and the email address used at checkout.
- With an account: sign in to your account to see each order with a tracking timeline, invoices and saved addresses.
We also message you on the mobile number you provide when your order is on its way.
Receiving your delivery
- Please make sure someone is available at the address to receive the parcel. Our courier may call the mobile number on the order before arriving.
- For cash-on-delivery orders, please have the order amount ready. Our courier may not be able to give change for large notes.
- Check the parcel when it arrives. If the packaging is visibly damaged, you may note this with the courier and contact us the same day.
If a delivery fails
If the courier cannot reach you or the address is incomplete, they will usually try to contact you and attempt delivery again. If delivery still fails, the parcel is returned to our store and we will contact you to rearrange delivery or switch to click & collect. Where a second delivery is needed because the address was incorrect, a further delivery fee may apply, and it will be confirmed with you first.
Damaged, missing or wrong items
If something arrives damaged, is missing from your order or is not what you ordered, contact us as soon as possible after delivery with your order number and, where possible, a photo. We will put it right by sending the correct item, arranging a courier pickup in Dubai or offering a refund, in line with our exchanges and returns policy and your rights under UAE Consumer Protection law (Federal Law No. 15 of 2020).
Gift orders
You can send an order as a gift to another address in the UAE. Add gift wrapping and a handwritten note of up to 200 characters in the order notes at checkout; see gifting. Invoices are not placed inside gift-wrapped parcels.
Changing or cancelling an order
If you need to change the delivery address or cancel, contact us as soon as possible on WhatsApp at +971 4 349 2210 or through the contact form. We can usually make changes before the order is dispatched. Once it has left the store, you can still use our exchange and return process.
A note on this demonstration store
This website is a demonstration store operated on SmartPOS Hub. Orders placed here are not fulfilled or delivered. The policy above describes how the boutique would operate.
Questions
For anything about delivery, message us on WhatsApp at +971 4 349 2210 or use the contact form. A member of our team replies within one working day.