These terms apply to every purchase from Saffron Lane Boutique, online or for collection in our Jumeirah and Al Barsha stores. They cover how an order is formed, prices and payment, delivery and collection, exchanges and refunds, and alterations and styling services. They sit alongside your rights under UAE consumer protection law.
Who you are buying from
You are buying from Saffron Lane Boutique (a demonstration business operated on SmartPOS Hub). Our stores are the Jumeirah Flagship, Villa 21, Jumeirah Beach Road, Jumeirah 1, Dubai (+971 4 349 2210), and the Al Barsha Store, Shop 9, Ground Floor, Al Barsha Boulevard Plaza, Al Barsha 1, Dubai (+971 4 388 6514).
Demo notice: this is a demonstration store. Orders placed on this site are not fulfilled and no goods are dispatched.
Nothing in these terms limits the rights you have under the UAE Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations.
Products and descriptions
We describe each piece as accurately as we can, including fabric, colour, abaya length or UK size, and care. Colours can look slightly different on screens. Abayas are sold in lengths 52, 54, 56, 58 and 60 inches; dresses and separates in UK sizes XS–XL; kaftans in S/M and L/XL. Please check the size guide before you order.
Stock is held per store and shown on each product page. Availability is confirmed when we accept your order.
Prices
- Prices are in UAE dirhams (AED) and include VAT where applicable.
- Prices, delivery fees and any free-delivery threshold are set in our point-of-sale system and shown on the product page and at checkout.
- Service prices (alterations, gift wrapping, styling) are shown on the relevant service page and at checkout or in store.
- If a price is shown in error, we will contact you before accepting the order and you may cancel at no cost.
How an order is formed
- You add pieces to your bag and complete checkout, as a guest or signed in.
- We send an order confirmation with your order number. This confirms we received your order.
- The contract is formed when we accept the order, which happens when we confirm payment or, for cash on delivery and pay at collection, when we prepare the order for dispatch or collection.
We may decline an order if a piece is unavailable, a price is clearly wrong or we suspect fraud. If we decline after you have paid, we refund you in full.
Payment
Payment options are configured per store and shown at checkout. Typically they include:
- Cash on delivery or pay at collection in store.
- Bank transfer: upload your proof of payment on your order page; we prepare the order once the transfer is received.
- Online card payment, only where enabled for the store.
Orders awaiting bank transfer may be cancelled if payment is not received within a reasonable time, and we will tell you before doing so.
Delivery
We deliver across the UAE. Typical timing is 1–2 working days in Dubai and 2–4 working days elsewhere in the UAE after the order is accepted. Delivery fees and available time slots are shown at checkout. Full details are in our Delivery policy.
Risk in the goods passes to you when they are delivered to you or the person you nominate. Please check your parcel on arrival and tell us about any damage as soon as possible, ideally on the day of delivery.
Click & collect
You can choose to collect from either store at checkout. We message you when your order is ready. Bring your order number. Orders are held for 7 days; after that we will contact you, and uncollected paid orders are refunded or credited in line with our Exchanges & returns policy. See Click & collect.
Exchanges, returns and refunds
You may exchange or return unworn pieces with tags attached within 14 days of delivery or collection, with your order number. The following cannot be returned:
- altered or hemmed items, and made-to-measure pieces;
- fragrance once opened, and bakhoor;
- under-scarf caps and hijabs once unsealed, for hygiene;
- gift wrapping.
Refunds go to the original payment method. Cash-on-delivery orders are refunded by bank transfer or store credit. Faulty or incorrectly supplied items are always handled under your statutory rights. Full details are in our Exchanges & returns policy.
Cancelling an order
You can cancel free of charge before the order is dispatched or ready for collection by contacting us with your order number. Once a piece has been altered or made to measure, it cannot be cancelled.
Alterations and made-to-measure
Hemming, sleeve alterations and custom tailoring usually take 2–3 days. We alter to the measurements you confirm at the fitting; please try the piece on when you collect it. Altered and made-to-measure pieces are not returnable unless they are faulty or do not match the agreed measurements, in which case we will correct them. See Alterations.
Styling appointments
Styling sessions, Eid wardrobe consultations, bridal party fittings and made-to-measure fittings are requested through /styling and confirmed by phone or WhatsApp within one working day. The session fee is paid in store. Please let us know if you need to change your time.
Gift orders
Gift wrapping with a handwritten note of up to 200 characters can be added in the order notes at checkout. Gift recipients may exchange within the same window using the order number.
Loyalty points
Where loyalty points are enabled, they are earned and redeemed as shown in your account. Points have no cash value and may change with notice.
Liability
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms. We are not responsible for loss that was not foreseeable, or for business losses. Nothing here limits liability that cannot be limited under UAE law.
Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Disputes are handled by the competent courts of Dubai, without affecting your right to contact the consumer protection authorities.
Questions
For anything about an order, use our contact page, message us on WhatsApp at +971 4 349 2210, or track your order with your order number and email.